Yaletown Pet Hospital opened in 2003 and has established a reputation for taking an innovative and unique, client-centric approach to veterinary medicine. We are a large and busy 9 DVM practice that is independently owned and committed to honoring the human-animal bond. We are currently undergoing an incredible expansion project set to complete by the end of this year. We will be effectively doubling our clinic footprint, upgrading our facility, and maximizing staff satisfaction. We have an amazing clientele that empowers us to provide high-quality medical care for our patients. Our mission is “Improving pet’s lives" and everything we do within our walls is to support that vision.
We are looking for an experienced, full-time Practice Manager to join our YPH family. The successful candidate will be provided training resources, support, and clear communication about expectations. We are looking for someone with excellent written and oral communication skills, a strong business acumen, an innovative approach to problem-solving and a positive attitude.
Specifically, we need a rockstar to:
Manage our staff of 35+ incredible team members, organizing weekly staff meetings, HR duties, onboarding, and staff scheduling
Maintaining morale, motivate staff and promote our core values
Financial management, overseeing payroll, expenses and budgeting
Oversee the organization of the practice including inventory management, equipment maintenance, and staff protocols development
Support client relations, monitor client retention, and handle client complaints
Strategically implementing marketing efforts and monitoring success and ROI
IT triaging and support
We are seeking someone with business and human resources expertise to support and improve the effectiveness and profitability of the practice as well as support the staff to improve efficiencies while maintaining an exceptional client experience and a top-notch level of patient care.
Previous managerial experience is required (at least 5 years), and veterinary practice management experience is preferred, as is CVPM certification.
We look forward to hearing about yourself, your experiences, and why you feel you would be a perfect addition to our YPH family.
Additional Salary Information: The position comes with a competitive salary and benefits package including paid vacation, CE allowance, dues, a generous staff discount, gym access, subsidized parking and an extended benefits package.
About Yaletown Pet Hospital
Yaletown Pet Hospital is a family, not just a hospital. A family that supports the amazing bond people share with their pets. Inside these walls we treat each other with empathy, respect and honesty. We vow to treat each pet as if they were one of our own and to take time to snuggle them. We vow to create a positive environment for pets every time they walk through the door, to help strengthen the human-animal bond and to always keep the treat jar full. We strive to adapt, to stay current and to ensure the health and well being of the four legged members of our community. We are not just any pet hospital. We are Yaletown Pet Hospital.