Due to our continued growth, we are seeking to hire experienced Hospital Managers to join our practices across the Eastern Virginia/DC areas!
National Veterinary Associates owns over 600 companion animal veterinary hospitals and boarding facilities in the United States, Canada, Australia, and New Zealand. Our mission is to improve the comfort and well-being of patients by providing progressive and compassionate veterinary care. We develop a team of individual hospitals that share knowledge to achieve sustainable growth. We are looking for leaders to join our group who are passionate about improving the lives of pets and demonstrate the ability to:
Contribute to a candid, fair, and caring work environment
Our ideal future team members have a strong background in human resources, finance and budget management, client service, and team leadership. Veterinary or medical office management experience preferred. If you are seeking a fantastic company to grow and develop professionally with, apply today!
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Bachelor's degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital setting in positions of increased responsibility is preferred.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veterans.